Site down or white screen
Plugin conflicts, failed updates, and server errors need same-day fixes—not a 48-hour ticket queue.
Specialized WordPress support · EST / CST / PST coverage
WordPress support built for US healthcare and WooCommerce teams
When your site is down, slow, or compromised, you need engineers who know WordPress—not a ticket queue. We fix emergencies, secure patient-facing sites, and keep online stores selling with fixed USD pricing.
- Free website health audit — written report in 48 hours
- Emergency response for critical outages
- HIPAA-aware workflows for healthcare clients
Sound familiar?
When WordPress breaks, your business stops
We handle the issues US healthcare portals and WooCommerce stores face every day.
WooCommerce checkout broken
Payment failures, cart errors, and shipping bugs cost revenue every hour they stay live.
Painfully slow pages
Poor Core Web Vitals hurt SEO and conversions. We optimize hosting, caching, images, and database queries.
Hacked or malware infected
Spam injections, redirects, and backdoors destroy trust. We clean, patch, and harden your stack.
Healthcare compliance risk
Outdated plugins and weak access controls create HIPAA exposure on patient-facing WordPress properties.
Outdated WordPress & PHP
Unpatched core, themes, and PHP versions are open doors for attackers. We upgrade safely with staging.
Core services
WordPress support services for US teams
Four focused services. Clear scope. Fixed USD quotes before work begins.
Emergency WordPress Support
From $199 / incident
White screens, fatal errors, failed updates, and outage recovery—with US-hours engineers on call.
- Same-day triage for critical sites
- Plugin & theme conflict resolution
- Database & server error fixes
- Post-incident hardening report
WooCommerce Support
From $249 / month
Checkout, payments, shipping, subscriptions, and catalog issues for US online stores.
- Cart & checkout debugging
- Payment gateway integration fixes
- Product & variant troubleshooting
- Plugin compatibility updates
WordPress Speed Optimization
From $149 / project
Core Web Vitals, caching, CDN, image delivery, and database tuning for faster US load times.
- Performance audit & baseline metrics
- Caching & CDN configuration
- Image & script optimization
- Before/after speed report
Security & Malware Removal
From $299 / cleanup
Full malware removal, backdoor cleanup, firewall setup, and ongoing monitoring options.
- Malware scan & removal
- Google blacklist recovery
- Login & file hardening
- Security patch backlog cleared
Industries we serve
Built for healthcare and WooCommerce
Two verticals where downtime and compliance failures are not acceptable.
Healthcare & Pharmaceutical
Patient portals, provider directories, and medical content sites on WordPress—with HIPAA-aware processes and BAA options.
- Secure plugin & core update workflow
- Access control & audit logging guidance
- PHP version & EOL risk remediation
- Documentation for internal compliance reviews
WooCommerce & Online Retail
US eCommerce brands that depend on WordPress for revenue—checkout stability, speed, and catalog reliability.
- Checkout & payment gateway support
- Speed tuning for mobile-first shoppers
- Security during peak sales seasons
- Ongoing maintenance with SLA response
How we work
A clear path from broken to stable
-
01
Free health audit
Day 1 · Report in 48 hours
We review security, performance, plugins, hosting, and compliance exposure. You receive a prioritized fix list in plain English.
-
02
Stabilize & secure
Days 2–5
Critical issues first: malware, downtime triggers, fatal errors, and checkout blockers—before cosmetic changes.
-
03
Optimize & harden
Week 2+
Speed improvements, update backlog, firewall rules, and WooCommerce flow fixes so the site performs under load.
-
04
Ongoing support (optional)
Monthly
Proactive updates, backups, monitoring, and a named US-hours team—cancel anytime, no long-term lock-in.
Technology
WordPress stacks we support daily
- WordPress
- WooCommerce
- Elementor
- WP Engine
- Cloudflare
- PHP 8+
Results
Outcomes US clients measure
Client names anonymized under NDA. Full case studies available on request.
US Healthcare
Malware removed + 60% faster patient portal
24hIncident resolution
60%Speed improvement
0Repeat infections (90 days)
Detected and removed malware on a HIPAA-regulated WordPress portal, patched vulnerabilities, and migrated to PHP 8 with staging validation.
US WooCommerce
Checkout restored during peak season
4hEmergency fix time
99.9%Uptime after AMC
2×Mobile conversion lift
Resolved payment plugin conflict before Black Friday, then moved the store to a managed maintenance plan with weekly security scans.
"Our WordPress patient portal was compromised on a Friday night. Webdecorum had us clean and back online within 24 hours, with documentation our compliance team needed."
"Checkout was failing and we were losing orders daily. Their WooCommerce team traced the issue in hours and set up monitoring so it does not happen again."
FAQ
Questions US buyers ask
What is included in the free website health audit?
A senior engineer reviews your WordPress stack—security, speed, plugin risks, hosting, and (for healthcare) compliance exposure. You receive a written report within 48 hours with prioritized fixes and optional USD quote.
How fast can you respond to emergencies?
Critical outages are triaged same day on US business hours, with after-hours coverage for maintenance clients. Most emergency fixes begin within 2–4 hours of confirmation.
Do you support HIPAA-covered healthcare sites?
Yes. We follow HIPAA technical safeguard practices for healthcare clients and offer BAA documentation on eligible plans. We never use patient data from your forms for marketing.
Can you fix WooCommerce without breaking my live store?
Yes. We stage changes when possible, test checkout and payments, then deploy during low-traffic windows with rollback plans ready.
Is pricing in USD with no hidden fees?
All quotes are in USD. Emergency and project work uses fixed-price proposals before we start. Monthly plans are flat-rate with no hourly surge pricing.
Do you work in US time zones?
Yes. Support runs across EST, CST, and PST business hours. Enterprise and emergency clients receive priority escalation paths.
Speak with an engineer
Get a free audit of your site — no obligation, no sales pitch.
Tell us a few details and we'll return a written audit within 48 hours covering security and performance.
- 30-minute technical call — no obligation
- Healthcare & WooCommerce specialists available
- Mon–Fri · 10AM–6PM EST · +1-914-412-2120